Regarding delivery
At Spizanmai,
We are particular about handing over important items carefully.
About carrier
We use Yamato Transport and Japan Post as shipping companies.
Notice of slip number
All items will be shipped via a trackable shipping method.
After shipping, we will send you an email with a tracking number.
If you do not receive a "confirmation email" immediately after placing your order, there is a high possibility that you will not receive any subsequent emails either.
If you would like to receive it, please let us know your new email address.
About shipping timing
■Items that are in stock are usually shipped within 2-3 days of your order.
■ It may take up to a week for Tadashi Yagyu's schedule to make items that require careful attention, such as lucky charms.
■ Pre-ordered items will be shipped at the shipping time indicated on the product page.
About delivery schedule
It will be delivered by Kuroneko Yamato courier or click post of the post office.
■ In the case of delivery by courier
It will be delivered the day after the shipping email is received.
(Hokkaido, Okinawa and remote islands add 2-3 days)
Delays may occur due to bad weather, busy periods, or traffic conditions.
■ In the case of delivery by click post
It will arrive at the same time as ordinary mail. It usually takes 2 to 5 days after receiving the shipping email.
Consolidated delivery of products
If the delivery times overlap, items ordered separately may be sent in the same box. (For free shipping items only)
If you pay for shipping separately, we will send it in a separate box.
About product mistake or damage
All products are checked many times before they are sent, but in rare cases, the wrong product or damage may occur.
When you receive it, please check it first, and if you have any questions, please contact Spizanmai . We will respond quickly.
About product name
The product name on the slip attached to the delivery box will be written as "cloth products", "T-shirts", "books", etc.
The amulet will be sent as a "cloth product". When bundling a large number of products, the product name may be omitted.